Presentations
Opening Speechs Session I Session II Session IV Session V

Dr.Ahmet Genç
Erhan Tunçay

Alan Smee
Alessandro Santoni
Josep Arroyo
Jurgen Brucker

Gül Birgün
Lutz Bauer
Menekşe Uçaroğlu
Steven Braekeveldt

Muzaffer Aktaş


David Hamer
Hakan Sezik
Jetse Frederik de Vries
Zerrin Ekşioğlu


PROGRAM



08:30 - 09:30 Registration & Welcome Coffee
09:30 - 10:00 Opening Speechs
Dr. Ahmet Genç - Treasury Undersecretary 
Erhan Tuncay-TSRSB General Secretary 
Fahri Altıngöz - STD President 
Speaker Company Subject
10:00 - 12:15 Session I PRODUCT
Moderator Ahmet Çelebiler Insurance Practitioners' Association
Jurgen Brucker Munich Re Product Preparation Process
Alessandro Santoni Towers Watson Pricing and Product Innovation in a Competitive Market
Josep Arroyo Quiterian Customer Segmentation&Clustering for Product Design
Alan Smee Allianz Turkey How to Design Profit Generating Products
12:15-13:15 Lunch
Speaker Company Subject
13:15 - 16:00 Session II CUSTOMER
Moderator Maurice Williams Willis Re
Steven Braekeveldt Ageas Customer Behaviour and Affinity Approach
Lutz Christian Bauer Zurich Customer Expectation & Satisfaction
Menekşe Uçaroğlu Insurance Practitioners' Association - IUC Culture, Tradition & Customer Behaviour
Gül Birgün Carglass Business Partnership for Customer Satisfaction
16:00-16:30 Coffee Break
16:30 - 18:30 Session III
BILATERAL MEETINGS
19:00-23:30 Dinner Invitation - Boat Trip The Boat "Taşkent 2" will leave at 19:00, from "Meclis-i Mebusan Cd.
Kabataş Motor İskelesi" please ask IUC Team for the Location Map
Boat will be there at 19:00 and can not wait more then 30 minutes,
You are kindly asked to be there at latest 19:30
IUC Team : +90 533 305 32 91 +90 533 305 32
Speaker Company Subject
9:00 - 9:30 Session IV
Muzaffer Aktaş Willis Re Sales in personal Lines
9:30 - 10:00 Coffee Break
10:00-12:30 Session V SALES
Moderator Cemal Ererdi Axa
Hakan Sezik HSBC Bank Segmentation & Targetting
Zerrin Ekşioğlu Aksigorta Policy Formats & Presentation
David Hamer Lockton Re Using the proper sales channels (Including alternatives sales Channels)
Jetse Frederik de Vries ING Intermediation in the Turkish Life Insurance and Pension Market
12:30-13:00 Closing